Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

- Contact details

- What information we collect, use, and why

- Lawful bases and data protection rights

- Where we get personal information from

- How long we keep information

- How to complain

- Changes to this privacy policy

Contact details

Post: Seed Pip LTD, 71-75 Shelton Street, LONDON, WC2H 9JQ, GB

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Usage data (including information about how you interact with and use our website, products and services)
• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information to protect client welfare:

• Names and contact information
• Client account information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to protect client welfare are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you
• Suppliers and service providers

How long we keep information

Seed Pip LTD retains personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Below is a summary of our retention periods:

Type of Data	Retention Period	Reason for Retention
Contact Information (e.g., name, email, phone number)	Up to 2 years after last interaction	To respond to inquiries and provide ongoing support.
Account Information (if applicable)	Active account duration + 1 year after closure	For auditing and to comply with legal obligations.
Transactional Data (e.g., invoices, payments)	7 years	For financial and tax reporting purposes.
Website Usage Data (e.g., analytics, cookies)	Up to 26 months	To improve website performance and user experience.
Marketing Preferences and Consent Records	Until consent is withdrawn or data becomes outdated	To manage subscriptions and comply with GDPR requirements.
Project Files and Development Records	Active project duration + 2 years	To maintain records for support and future enhancements.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Cookie Policy

Our website https://seedpip.com/ uses cookies to distinguish you from other users of our website.

What is a Cookie?

A cookie is a small piece of data that a website stores on your device when you visit it, which can then be read during future visits to enhance your browsing experience. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

What Are Cookies Used For?

At Seed Pip LTD, we use cookies for the following purposes:

• Website Functionality: To enable core features such as logging in, remembering preferences, and providing a seamless browsing experience.
• Analytics: To collect anonymized data about how visitors interact with our website, helping us improve its functionality and user experience.
• User Settings: To remember your preferences, such as language and accessibility options, for a more personalized experience.
• Marketing (if applicable): To deliver tailored advertisements based on your browsing activity (only if you consent).

How We Handle Your Information

Seed Pip LTD is committed to ensuring the protection and privacy of your data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

Here’s how we handle your information:

1. Lawful Basis: All data processing is conducted under lawful bases, such as consent, legitimate interest, or contractual necessity.
2. Secure Processing: We use encryption and industry-standard security measures to safeguard your data.
3. Anonymized Data: For analytics purposes, we anonymize or pseudonymize data to prevent identifying individual users.
4. Data Sharing: We only share information with trusted third-party services (e.g., Google Analytics) under strict agreements and compliance with GDPR.
5. Data Retention: Cookies are stored for a limited time as defined in our cookie settings, after which they are deleted unless renewed with your consent.

We do not sell, trade, or rent your personal data to third parties.

What Information Do We Collect?

Through the use of cookies, we may collect the following information:

• IP address and geographic location.
• Browser type and version.
• Device type (e.g., mobile or desktop).
• Pages visited and duration of visits.
• Referring website or source.
• User preferences, such as language or theme settings.

How We Handle Your Information

Seed Pip LTD is committed to ensuring the protection and privacy of your data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. Here’s how we handle your information:

Lawful Basis: All data processing is conducted under lawful bases, such as consent, legitimate interest, or contractual necessity. Secure Processing: We use encryption and industry-standard security measures to safeguard your data. Anonymized Data: For analytics purposes, we anonymize or pseudonymize data to prevent identifying individual users. Data Sharing: We only share information with trusted third-party services (e.g., Google Analytics) under strict agreements and compliance with GDPR. Data Retention: Cookies are stored for a limited time as defined in our cookie settings, after which they are deleted unless renewed with your consent. We do not sell, trade, or rent your personal data to third parties.

Managing Your Cookies

You have full control over your cookie preferences. Upon your first visit, you will see a cookie banner allowing you to accept or reject non-essential cookies. You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality and user experience on our website.

Essential cookies

Cookie	Description	Duration
bournemouth_web_cookie_consent	Used to store the user's cookie consent preferences.	1 year 1 month 1 day
bournemouth_web_session	Used to identify the user's browsing session.	2 hours
XSRF-TOKEN	Used to secure both the user and our website against cross-site request forgery attacks.	2 hours

Analytics cookies

Cookie	Description	Duration
_ga	Main cookie used by Google Analytics, enables a service to distinguish one visitor from another.	2 years 2 months 2 days
_ga_SVZNN18XND	Used by Google Analytics to persist session state.	2 years 2 months 2 days
_gid	Used by Google Analytics to identify the user.	1 day
_gat	Used by Google Analytics to throttle the request rate.	1 minute

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your data:

• Right to Access: Request a copy of the data we store about you.
• Right to Rectification: Request corrections to inaccurate data.
• Right to Erasure ("Right to be Forgotten"): Request the deletion of your data.
• Right to Restrict Processing: Restrict how we process your data under certain conditions.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to data processing for specific purposes, such as marketing.

To exercise any of these rights, contact us at [email protected].

Changes to This Policy

Seed Pip LTD reserves the right to amend this Cookie Policy at any time to reflect changes in technology, laws (including GDPR), or business practices. Any updates will be posted on this page with the effective date clearly stated.

If we make significant changes to how we collect, use, or share your data, we will notify you via email (if available) or through a prominent notice on our website.

Contact Us

If you have any questions about this Cookie Policy, our data practices, or your rights, please contact us:

Email: [email protected]

Post: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes we make will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Last updated: 5 December 2024